IT Support Quote Template
An IT support quote commits to one fixed price for a defined scope: here $3,804.00 for monthly managed support for a 12-person dental office, plus an on-site visit to set up two new front-desk laptops, built from 7 lines. It is valid for 30 days and has a signature block. Edit it and download the PDF.
Pre-filled for an IT support: monthly managed support for a 12-person dental office, plus an on-site visit to set up two new front-desk laptops. Example prices: replace them with your own.
From
Westbrook IT Support
582 Market Street
Springfield, IL 62704
billing@example.com
(608) 555-0182
Quote
Quote for
Morgan Ellis
63 Linden Place
Fairview, OR 97024
client@example.com
| Description | Qty | Rate | Amount |
|---|---|---|---|
| Managed support planHelp desk, patching and monitoring for the billing month | 12 user | $65.00 | $780.00 |
| Endpoint backupDaily cloud backup, 30-day retention | 14 device | $8.00 | $112.00 |
| Business email licences, resoldMonthly subscription, 12 mailboxes | 12 user | $6.00 | $72.00 |
| On-site laptop setupImaging, user profiles, data transfer, printer mapping | 3 hr | $110.00 | $330.00 |
| Business laptop, 14-inSupplied at quoted price, 3-year manufacturer warranty | 2 each | $1,150.00 | $2,300.00 |
| Trip charge, on-site visit | 1 each | $45.00 | $45.00 |
| After-hours server restartSunday call, outside covered plan hours | 1 hr | $165.00 | $165.00 |
- Subtotal
- $3,804.00
- Quote total
- $3,804.00
Notes
Fixed price for the scope listed. Hardware is commonly paid for upfront or on delivery, while the support plan itself is billed at the start of each month. Sign and return to accept.
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IT Support quote at a glance
| Fixed price | $3,804.00 before tax |
|---|---|
| Scope | Monthly managed support for a 12-person dental office, plus an on-site visit to set up two new front-desk laptops |
| Valid until | 30 days after the quote date |
| Payment | Plan billed monthly in advance; extra hours billed in arrears, Net 15 |
| Lines quoted | 7 |
What the $3,804.00 IT support quote covers
| Included | Quantity | Price |
|---|---|---|
| Managed support plan (Help desk, patching and monitoring for the billing month) | 12 user | $780.00 |
| Endpoint backup (Daily cloud backup, 30-day retention) | 14 device | $112.00 |
| Business email licences, resold (Monthly subscription, 12 mailboxes) | 12 user | $72.00 |
| On-site laptop setup (Imaging, user profiles, data transfer, printer mapping) | 3 hr | $330.00 |
| Business laptop, 14-in (Supplied at quoted price, 3-year manufacturer warranty) | 2 each | $2,300.00 |
| Trip charge, on-site visit | 1 each | $45.00 |
| After-hours server restart (Sunday call, outside covered plan hours) | 1 hr | $165.00 |
| Quoted price | $3,804.00 |
Quoting IT support work at a fixed price
An IT support quote should state the per-user or per-device price, covered hours and response times, what counts as project work and the minimum contract term.
The quote turns 4 hours of labour into a fixed $495.00; if the job runs over, the IT support business absorbs the extra time, so quote hours you are confident about.
The biggest single commitment is "Business laptop, 14-in" at $2,300.00 (60% of the price): name the exact model, grade or deliverable so there is no argument about what was promised.
What is fixed in this quote
- Products: Business email licences, resold and Business laptop, 14-in, fixed at $2,372.00.
- Services: Managed support plan and Endpoint backup, fixed at $892.00.
- Labour: On-site laptop setup and After-hours server restart, fixed at $495.00.
- Travel: Trip charge, on-site visit, fixed at $45.00.
- Anything outside "Monthly managed support for a 12-person dental office, plus an on-site visit to set up two new front-desk laptops" needs a new quote or a signed variation.
The acceptance block
A quote becomes an agreement when the customer accepts it; leave room at the bottom of quote QUO-7988 for:
- The accepted price, $3,804.00, and the quote number
- Customer name (Morgan Ellis in the sample), signature and date
- When payment is due: Plan billed monthly in advance; extra hours billed in arrears, Net 15
- The last day the price holds (30 days after issue in this sample)
IT Support pricing tips
- Show the user and device counts the plan is billed on and reconcile them every month, since staff who left months ago still being billed is a common complaint about managed support invoices.
- List work outside the plan with its ticket number and whether it fell inside or outside covered hours, so the office manager can see why this month cost more than the flat fee.
- Keep resold licences and hardware on lines separate from your support fee, because they may be taxed differently and the client's bookkeeper will file them under different expense categories.
- Put the serial numbers and warranty term of supplied hardware on the invoice line, which saves a search when a laptop fails under warranty two years later.
Quote or estimate for IT support work?
IT supports rarely need a separate estimate: the scope is usually clear enough to commit to a price such as $3,804.00 up front.
Frequently asked questions
How do I write an IT support quote?
List exactly what is included (7 lines for monthly managed support for a 12-person dental office, plus an on-site visit to set up two new front-desk laptops in the sample), give one fixed price ($3,804.00), the validity period and payment terms, and add a signature block for acceptance.
Is a IT support quote binding once accepted?
Generally yes: an accepted quote is a fixed-price offer for the scope it describes, so extra work needs a new quote or a signed variation. Local contract law decides the details.
Should a IT support quote ask for a deposit?
Hardware is commonly paid for upfront or on delivery, while the support plan itself is billed at the start of each month.